Reference

How We Keep Your Account Safe

Your privacy matters to us. When you open an account at bigbola, we're clear about what data we collect, how we use it, and how long we keep…

Data encrypted end-to-endDANA, OVO, GoPay, QRIS securedYour choices, your control
Explore Lobby Read FAQ
bigbola How We Keep Your Account Safe
PRIVACY CONTACTS

How to Ask About Your Data

Have questions about your personal information or want to request a copy of what we hold? Our support team is here. Reach out through the channels below and we'll help you understand your privacy rights and what bigbola stores about your account.

Team online

Live Chat Support

Open the chat window in your account lobby or on the homepage. Available daily 07:00–23:00 Indonesia time. Our team answers privacy questions and handles data requests in real time.

Email Privacy Request

Send a formal data subject request to our privacy team. Include your account username and the specific information you're asking about. We respond within 14 days.

Account Settings

Log in and head to Settings > Privacy & Security. Review what we've collected, see your consent choices, and update your contact preferences without leaving your account.

SECURITY & RETENTION

Your Data Security Practices

We use industry-standard encryption to protect your account login, payment methods, and transaction history.

Encryption Standard

All personal and payment data sent between your device and our servers is encrypted using TLS 1.2 or higher. Login credentials and wallet details are salted and hashed before storage.

Payment Data Tokenisation

DANA, OVO, GoPay and QRIS details are converted to secure tokens. Full payment numbers never touch our database, reducing fraud risk and keeping your wallet safe.

Two-Factor Authentication

During account setup, you choose SMS or email verification for login. This second layer protects your account even if your password is compromised.

Fraud Monitoring

Our security system flags unusual deposits, rapid withdrawals, or logins from new devices. If we detect risk, we contact you via your registered email or phone to verify.

Data Retention Policy

Account data is kept for the life of your membership. After closure, we retain transaction records for two years for tax and legal compliance, then securely delete.

Privacy Change Requests

You can request deletion of non-essential data (like game history) at any time through Settings > Privacy & Security. Essential account and payment records are kept per regulation.

Privacy Policy Frequently Asked

Real questions from players in Yogyakarta, Jakarta and across Indonesia about how bigbola handles their data.

No. We share your data only with payment processors (DANA, OVO, GoPay, QRIS gateways), customer support vendors, and compliance officers as required by Indonesian law. We never sell or rent your information to marketers or other companies. Your consent is required for any new data use.

We keep full transaction records — deposits, withdrawals, and game activity — as long as your account is active. After you close your account, we retain financial records for two years for tax documentation, then permanently delete them in accordance with local regulations.

Yes. Go to Settings > Privacy & Security > Download My Data. You'll receive a file with your account details, deposit/withdrawal history, and game session logs within 7 days. This file is encrypted and sent to your registered email address.

When you request account deletion, we immediately disable your login and remove your profile from the active lobby. Payment and transaction records stay for two years for compliance; personal details like name and email are removed. Your game history is anonymised and kept for statistical purposes only.

Yes. We use cookies to remember your login, game preferences, and chat history so you don't have to re-enter them each session. We also track page visits to spot bugs and improve the lobby layout. You can manage cookie settings in your browser; disabling them may slow your experience.

Payment wallet details are tokenised and encrypted. We never store your full QRIS code or OVO account number on our servers. Deposits and withdrawals go through secure payment gateways that handle the actual transaction. Your wallet provider (DANA, OVO, GoPay, QRIS) also protects your account with their own encryption.

If we detect unauthorised access to your account data, we contact you immediately by phone and email. We freeze suspicious accounts, reset your password, and offer account recovery steps. We notify relevant authorities within the timeframe required by Indonesian law. Breach details are posted on our website status page.

Related Pages

bigbola Indonesia bigbola Casino About Us FAQ Register